Frequently Asked Questions

1. What services does NurtureTech by Jenelle offer?
We provide a wide range of IT support and repair services, including:
Diagnosis and Repair:
   • Computer Diagnosis and Repair
   • Malware Removal
   • System Restores
Custom Solutions:
   • Custom PC Builds (Low-, Mid-, and High-Range)
   • Data Migration
Remote and Subscription-Based Services:
   • Remote PC Services
   • Ongoing IT Support Plans
Software and Setup:
   • Microsoft 365 Setup
   • Operating System Installation and Updates
Creative Services:
   • VHS to DVD Conversion
Maintenance Services:
   • Computer Cleaning and Dust Busting
   • Cooling System Maintenance
For a detailed list of services, visit our Book Online page.
2. Where are your services available?
We offer in-person services in Jacksonville, FL, and remote IT support nationwide.
3. How can I book a service?
You can book a service through our online booking system on the Booking Page or by contacting us at info@nurturetechbyjenelle.com.
4. Do you offer emergency support?
Yes, emergency support is available for Premium Plan members with a same-day service guarantee. For others, availability is subject to scheduling.

1. Can you help with side jobs or unique tech requests?
Yes! We understand that not all tech needs fit into pre-defined categories. Whether it’s setting up smart devices, troubleshooting unique issues, or working on a custom project, we’re happy to assist.
2. How do you charge for side jobs?
For services not listed on our website, we provide a transparent, custom pricing structure:
   • Initial Consultation: Contact us with the details of your request (via email or phone).
   • Custom Quote: After evaluating your needs, we’ll provide an estimated cost based on:
       ○ Time required to complete the work.
       ○ Complexity of the job.
       ○ Any additional materials or resources needed.
   • Approval First: Work will only begin after you approve the quote.
3. Can I request recurring side job services?
Yes! If your needs are ongoing, we can create a custom service agreement or incorporate the work into one of our subscription plans.

1. Do you charge travel fees for in-person services?
Yes, travel fees are applied based on your location:
   • Jacksonville, FL: $50
   • Clay County, FL: $70
   • St. Johns County, FL: $90
These fees cover travel time and associated costs. Travel fees are added to the total service cost during booking.

1. What are the benefits of subscribing to a plan?
Subscribers receive:
   • Discounts on one-time services (10-20%, depending on the plan).
   • Free services, such as annual Computer Diagnoses or Malware Removal.
   • Priority booking and dedicated support.
   • Flexible rollover hours for unused support.
2. Can I upgrade or downgrade my plan?
Yes, you can adjust your plan anytime by contacting support@nurturetechbyjenelle.com.
3. What happens if I miss a payment?
You have a 7-day grace period to resolve missed payments. After this, services will pause, and a $25 reactivation fee may apply.
4. How does the rollover feature work?
Unused remote support hours can roll over to the next month within these limits:
   • Basic Plan: Up to 3 hours.
   • Comprehensive Plan: Up to 5 hours.
Premium Plan: Unlimited rollover.

1. What payment methods do you accept?
We accept major credit cards, PayPal, secure online payment methods, and in-person cash payments for in-person services. Payment is due at booking or at the time of service for cash transactions.
2. Can I reschedule or cancel a booking?
Yes, you can reschedule up to 24 hours in advance without penalty. Cancellations within 24 hours will incur a $25 fee.
3. How do I use my subscription benefits when booking a service?
Log in to your Member Dashboard to access discounted rates and free services.

1. Liability Disclaimer
NurtureTech by Jenelle is not responsible for:
   • Pre-existing issues or defects with client equipment.
   • Damage caused by client-supplied equipment or improper usage after service completion.
   • Data loss unless agreed upon as part of a specific data recovery service.
2. Customer Responsibilities
Clients are required to:
   • Purchase and provide their own equipment for any required installations or upgrades.
   • Ensure that all equipment provided is functional and compatible.
   • Notify us of any existing issues with their equipment prior to service.
By proceeding with our services, clients acknowledge and accept these terms.

1. What types of computers do you repair?
We repair all major brands and models, including PCs, laptops, and All-In-One desktops.
2. Can you help with custom PC builds?
Yes! We offer Low-, Mid-, and High-Range PC Build services tailored to your needs. Schedule a consultation for more details.
3. What happens during a Basic vs. Detailed Computer Diagnosis?
   • Basic Diagnosis: Evaluates hardware and drivers, providing a simple report on detected issues.
   • Detailed Diagnosis: Offers actionable recommendations and detailed hardware/software reports.
4. Is remote support secure?
Yes, our remote sessions are fully encrypted to protect your data and privacy.

1. What are remote IT services?
Remote IT services let us troubleshoot and resolve tech issues without on-site visits. Using secure software, we can diagnose problems, optimize systems, and configure networks.
2. What types of issues can you resolve remotely?
We can assist with:
   • Hardware and software troubleshooting
   • Data backup and recovery
   • System optimization
   • Cloud solutions management
   • Remote network setup and troubleshooting
3. Are remote sessions secure?
Yes, all sessions are fully encrypted. We only access your device with explicit permission, and you can monitor the session.
4. Do I need to install software for remote services?
Yes, secure remote access software is required. Instructions will be provided after booking.
5. How do I book a remote service?
Book via our Booking Page or call us at (315) 629-9553. Select your service, and we’ll guide you through the process.
6. Are remote services included in subscription plans?
Yes, all plans include remote IT services, with support levels varying by plan tier. Members also get discounted rates for additional services.
7. Can remote services resolve all tech issues?
While most software and network issues can be resolved remotely, hardware problems may require an in-person visit.

1. Do you offer guarantees?
Yes, we stand by the quality of our work. If issues arise, contact us, and we’ll work to resolve them.
2. How can I contact customer support?
Reach us at support@nurturetechbyjenelle.com or fill out the contact form on our website.
3. Will I receive updates during my service process?
Yes, you will receive email communications every step of the way, from booking confirmation to service updates and completion notices. Our system ensures you’re always informed about the status of your request.